FAQS

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by contacting us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the Amica Mutual Pavilion’s website.

All VIP and Travel Packages must be purchased online. All packages will go on sale on Tuesday, July 22nd at 10am ET, and will not require a passcode to purchase. After you click “purchase” next to your desired package, you will be directed to our ticketing partners to make and finalize your order.

Yes, there is a four (4) ticket limit for VIP tickets and a one (1) ticket limit for travel packages.

If you need to request ADA Accommodations for your hotel reservation OR VIP experience at Goosemas, please contact us HERE with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

# OF TICKETS IN ORDER –

ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

For accessible seating requests at the show, availability and type of accessible seating tickets will vary based on venue availability. Once your request is received, we will go over all available options.

All VIP Experiences and Travel Packages are non-refundable. Please refer to our Purchase Policy for more details.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you!

Guests will have the opportunity to select either a Premium Reserved seat or General Admission ticket. Be sure to confirm you are purchasing your preferred ticket type.

General Admission (GA) are tickets that allow entry to the event with no seats assigned to them. With a general admission ticket, you may be given a specific area to sit or stand in, but you won’t have a specific seat reserved for you. The Super TED and TED VIP tickets include early entry to the venue which allows GA guests to have first access to the venue.

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

All VIP tickets will be delivered digitally through your Ticketmaster account prior to the event date.

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. These details may vary per show depending on the artist and venue schedules.

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then!

Please note we cannot ship merchandise before or after the show.

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

VIP tickets do not include parking. Please check the venue’s website for more information regarding venue parking.

The Amica Mutual Pavilion strongly discourages guests from bringing large bags to events. If a bag is necessary, the following restrictions apply:

• Backpacks, luggage, briefcases of any size are considered prohibited items and are not allowed in the arena.
• Bags that measure larger than 14”x14”x6” are considered prohibited items and are not allowed in the arena.
• Bags that measure between 6”x4”x1.5” to 14”x14”x6” are subject to visual inspection.
• Diaper bags and bags needed for medical purposes are permitted and will be subject to inspection. They kindly ask that you contact the venue via email at [email protected] 24 hours prior to the event if you require additional accommodations before arrival.

For additional details, please visit the “Plan Your Visit” section of the venue’s website.

The price listed on our website for travel packages shows both the price per person for a package and the full ‘per package’ price for two guests, not including taxes and fees. Please note – if you are purchasing a travel package before August 29th, 2025, you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, August 29, 2025. If you purchase after August 29th, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to Friday, August 29, 2025 and are on the payment plan but decide you’d like to make the second payment prior to that final payment due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you. 

You will receive an email from Ticketstoday 3 days prior to a payment date. 

If you receive an email from 100x stating you missed a payment, please follow the instructions in the email by visiting the link provided to complete your payment. We will honor a 7-day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

Yes! All Travel Packages include two 2-night tickets for Goosemas on December 12th and 13th.

When purchasing your package, you will have the option to select GA or Premium Reserved tickets during the purchase process. If you select Premium Reserved seats, your specific seat locations will be displayed throughout the purchase process and in your purchase confirmation email.

Yes! You will have the same ticket type and seat locations for reserved tickets for both nights included within your Travel Package.

Yes! You have tickets for each show night included in your Travel Package. 

All tickets for the Goosemas will be digital. In the weeks leading to the event, you will receive an email from Ticketmaster where you can claim your tickets to the show. Please note, you will need to click into this email and add your tickets to your Ticketmaster account, digital wallet OR print prior to getting to the show.  You will be required to use the same email address used to purchase your Travel Package to access your tickets in Ticketmaster. If you experience any issues accessing your tickets there will be friendly and knowledgeable 100x Staff at each hotel on check-in day to assist with any questions.

If you need additional ticketing assistance before you arrive, please email [email protected]. 

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then! Please note we cannot ship merchandise before or after the event.

100x abides by the hotel’s standard hotel policy, outlined below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

Hilton Providence
Check-in: 4:00 PM
Check-out: 11:00 AM

Residence Inn Providence
Check-in: 3:00 PM
Check-out: 11:00 AM

Graduate by Hilton Providence
Check-in: 4:00 PM
Check-out: 11:00 AM

Omni Providence Hotel
Check-in: 4:00 PM
Check-out: 11:00 AM

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website.

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue. See the distance of each hotel from the venue below.

Hilton Providence – 0.1 mile / 2 minute walk

Residence Inn Providence – 0.1 mile / 1 minute walk

Graduate by Hilton Providence – 0.2 mile / 6 minute walk

Omni Providence Hotel – 0.2 mile / 3 minute walk

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges. 

We kindly request that you wait to reach out to your respective hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your travel package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by Friday, November 21, 2025.

If you’d like to gift your travel package, please submit your request to 100x via email by Friday, November 21, 2025. The request must come from the email address used to purchase the package.

To update the will call name, reach out to us HERE and include:

• Purchaser name and email
• Order number and package type
• New ticket holder’s full name, email, and phone number

Once confirmed, the recipient will be able to check in to the hotel, pick up merchandise, and access event tickets.

Important:

• If concert tickets were delivered to your Ticketmaster account, you are responsible for transferring them to the new guest. Visit this link for transfer instructions.
• Travel packages must be paid in full before being gifted to another guest.
• Travel package transfers include the entire package (hotel stay, merchandise and show tickets) and cannot be separated or split by day.

All hotel related requests can be sent directly to 100x HERE.

All requests must be submitted to 100x by Friday, November 21, 2025. 

In order to update your credit card information attached to your travel package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by contacting us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the venue’s website where you plan to or have purchased tickets.

If you need to request ADA Accommodations for your TED VIP experience, please contact us HERE with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

ORDER # –

# OF TICKETS IN ORDER –

ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA Requests will be processed in the order they are received and dependent on availability. Once your request is received, we will go over all available options.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you!

All TED VIP Experiences must be purchased online. Tickets for Richmond, VA and Philadelphia, PA go on sale on Tuesday, June 17th at 10am local and will not require a password or code to purchase. After you click BUY NOW you will be directed to our ticketing partner to make and finalize your order.

All other summer and fall tour dates are sold out!

The age policy varies by venue, but most shows are open to all ages. Please check your local event venue’s website for more information.

Guests will have the opportunity to select either a Premium Reserved seat or General Admission ticket depending on the venue. Please note, only GA tickets will be available in Toronto and Grand Rapids.

General Admission (GA) are tickets that allow entry to the event with no seats assigned to them. With a general admission ticket, you may be given a specific area to sit or stand in, but you won’t have a specific seat reserved for your TED VIP Experience tickets include early entry to the venue (where available) which allows GA guests to have first access to the venue.

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

Yes, there is a (4) ticket limit for VIP tickets.

TED VIP Experience purchasers will see ticket delivery options during the purchase process. Ticket delivery methods vary from venue to venue. 

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event. These details may vary per show depending on the artist and venue schedules.

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then!

Please note we cannot ship merchandise before or after the show.

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. 100x is not liable for any misplaced merchandise.

TED VIP Experience tickets do not include parking. Please check your local event venue’s website for more information regarding venue parking.

Bag policies vary from venue to venue. Please check your local event venue’s website for more information on their bag policy.

All TED VIP Experiences are non-refundable. Please refer to our Purchase Policy for more details.